24/7 Support

Our team of domain certified engineers improves your day-to-day operational efficiency

  1. General Details

    Our team of domain certified engineers improves your day-to-day operational efficiency, as our delivery centers are equipped with necessary infrastructure and tools to facilitate managed services support round-the-clock. Our tailored support packages will meet all the IT requirements of your business – from ad-hoc configuration changes through remote, on-site and on-demand software support.
    With increasing demand for IT infrastructure, enterprises are spending more time and resources on administration, operational and maintenance aspects of IT. Simplify IT operational challenges and justify your IT investments with our comprehensive portfolio of 24 x 7 Managed Support Services.
    To start with:
    • Remote Infrastructure Management Services
    • Production Support
    • Managed Security Services

  2. Quality Assurance (QA), Quality Control (QC) and Testing

    In today’s reduced time-to-market delivery pressure, businesses are forced to take risks on production quality because of tight release schedules, limited budgets and pressure for resilient output. Concurrently, organizations are looking for new ways to curtail testing costs while increasing testing scalability.
    In times of rapidly changing technologies, markets increasingly require scalable, robust and reliable applications and products. Further, cloud computing adoption, increased mobility, and device proliferation require organizations to develop applications that can seamlessly interface with an ever-broader range of distribution channels and routes-to market. Lack of dexterity of emerging technologies poses new challenges for the enterprise.

  3. Testing offerings span from strategic to tactical

    Testing Strategy & Assessment We work with you to identify, evaluate and determine your testing needs, thereafter recommend an end-to-end testing and quality assessment process
    Testing automation With a perfect set of tools, assets and resources we can support your entire cycle of automation-related testing activities
    Testing Center of Excellence Our Testing CoE helps maintain Software Testing Lifecycle (STLC) through utilizing right set of people, processes and tools
    Cloud Testing Cloud-based testing services such as architecture compatibility, clustering capabilities for load balancing and metering
    Mobile Testing With our mobile test automation framework consisting of re-usable assets that accelerate test automation across various mobile operating environments

  4. BPO Operations

    Meeting SLA is passé, going beyond is what we do. We deliver measurable business value, which helps you to focus on your core competency, cut cost drastically, and improve service levels and profitability.
    For us Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) are natural extension of our IT services. These, coupled with our deep domain expertise, client-centric approach, team of dedicated professionals that works round-the-clock, redefine customer service.
    We “follow the sun” with 24 x 7 operations through one standardized global process and provide support in all major languages across the globe.
    We have a solution for you:
    • Voice based inbound/outbound phone support
    • Email support
    • Online chat
    • Back Office processing